Thank you for choosing our products. To protect your rights, please read the following refund and return policy carefully:
1. Principle terms
We are committed to providing high-quality products and ensuring customer satisfaction. Therefore, in principle, we do not support returns. We believe that before you place an order, you have fully understood the product and made a purchase decision.
2. Special circumstances
Although we do not provide general return services, in the following special circumstances, we will evaluate whether to give a partial or full refund based on the specific circumstances:
1) Product damage or defects: If the product you received is obviously damaged or has quality problems, please contact us within 7 working days after receiving the goods. We will ask you to provide photos of the product and relevant certification materials for processing.
2) Wrong goods: If the product you received does not match the order, please contact us within 7 working days after receiving the goods. We will verify the situation and deal with it as soon as possible.
3) Delayed delivery: If the goods are not delivered within the promised time and the delay exceeds 10 days, you can choose to apply for a full refund.
3. Refund Process
User Required Information and Website Processing Time
Submit Application: Please submit a refund or return application via email to info@trimmer-lines.com and provide the following information:
1) Order Number
2) Purchase Date
3) Reason for Refund or Return
4) Product Photo
Processing Time: We will process your application within 5 working days after receiving it and notify you of the result by email.
The refund amount will be returned to your original payment account. Please note that the refund may be delayed depending on the payment channel.
4. Non-Refundable Items
The following situations are not subject to the refund policy:
Normal wear and tear of the product or damage caused by improper use.
Returns or refunds requested for personal reasons (such as change of mind).
5. Other Notes
We reserve the right of final interpretation of these terms and may adjust the policy at any time based on actual circumstances. If you have any questions or concerns, please feel free to contact our customer service team at info@trimmer-lines.com.
